(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • (a)   we receive the returned product within 30 days following the date of purchase of the product;

    (b)   the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new;

    (c)   you comply with the returns procedure set out below; and

    (d)   none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Notify us by email or in writing to:

We will then provide you with information necessary to return your goods.

(4) Shipping Policy

We will deliver your products within 30 days of receipt of payment. Where this is not possible, we will advise you of any problem using the email address and/or telephone number associated with your order details.